Frequent questions

Shipping

  • There are shipments to all of Mexico.
  • There are international shipments.
  • Shipments are made from 24 to 72 business hours after placing your order.
  • Shipping rates are as follows:
    *Due to the GOOD END and HOLIDAY SEASON, please keep in mind that shipping times are an estimate, not a guarantee
    *Remember that business days do not include weekends (Saturday or Sunday), or holidays.
    • Express Shipping: $149
      • Order will arrive within 1-3 business days after being shipped.
    • Standard Shipping: $99
      • Order will arrive within 1-5 business days after being shipped.
  • The parcel companies we use to make shipments are Estafeta and Quiken.
  • In case they do not have coverage in the sending area or city, the best available option will be used.

Payments

  • Payments can be made through the website, by bank transfer or by deposit.
  • How do I make a transfer?
    You can make a transfer through SPEI, from the internet portal or mobile app of any bank in Mexico.
    • Instructions:
  1. Make a transfer or CLABE Account, from the application or portal of another bank.
  2. Select BBVA BANCOMER as the destination bank.
  3. Enter the name of the albo account holder (Embrace everything we are SA de CV), the transfer amount and confirm.
  4. Ready! The deposit will be reflected in a matter of minutes.
  5. Take a screenshot of your transfer and send via Instagram DM to our account.
  • Where can I make my deposit?
    Walmart, Seven Eleven, Farmacias del Ahorro, Superama, Bodega Aurrera, Sam´s Club, Kiosko, Alsuper, Waldo´s, Farmacias Benavides, Farmacias Guadalaja, Oxxo.

Account Information:

  • CLABE account: 012 060 001 177 485 828
  • Name: Let's embrace everything that we are S.A de C.V
  • Bank: BBVA BANCOMER

Returns

  • Returns are only accepted if the product is damaged from the moment you receive it. Otherwise, all sales are final.
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